Effective Date: 29 July 2025

Online Shopping Terms & Conditions

Delivery
We currently offer hand delivery within Singapore only. As each piece is delicate, unique, and often made to order, we personally ensure safe delivery to your space. Deliveries will be scheduled with you directly after your order is confirmed.

Pre-Orders
For pre-order items, a 70% non-refundable deposit is required to secure your piece. The remaining balance will be due prior to delivery. As each item is thoughtfully crafted, please allow 6-8 weeks for production unless otherwise stated.

Returns & Refunds
Due to the bespoke and handcrafted nature of our pieces, all purchases are final. We do not accept returns or offer refunds. Please choose carefully and feel free to contact us with any questions before placing your order.

Product Variations
Many of our pieces are handmade using natural materials. Variations in colour, texture, or finish are considered part of the charm and character of the design, and not faults.

Damaged Items
In the rare event your item arrives damaged, please contact us within 48 hours of delivery with supporting images so we can assess the issue and advise on next steps.

Order Changes & Cancellations
Once an order has been placed, we are unable to accept cancellations or changes. Please review your order carefully before confirming.

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Atelier V&A Privacy Policy 

Atelier V&A operates the www.ateliervanda.com website and all associated services. This page outlines our policies regarding the collection, use and disclosure of personal data when you interact with our service and the choices you have in relation to your data.

We only use your data to provide and improve our service. By using the service, you agree to the collection and use of information in accordance with this policy.

Definitions

Personal Data
Data about a living individual who can be identified from that data (or from other information we have or are likely to have access to).

Usage Data
Information collected automatically from the use of the service, such as duration of page visits and interaction details.

Cookies
Small pieces of data stored on your device.

Data Manager
The individual or organisation determining the purpose and method of processing personal data. For this policy, Atelier V&A is the Data Manager.

Data Processor (or Service Provider)
Any party who processes data on behalf of the Data Manager.

Data Subject (or User)
Any individual who uses our service and is the subject of personal data.

Information Collection and Use

We collect various types of information to provide and enhance our service.

Types of Data Collected

Personal Data
We may collect personally identifiable information such as:

  • Email address

  • First and last name

  • Cookies and usage data

This data may be used to contact you with newsletters, marketing or promotional materials, or information we think may interest you. You can opt out by following the unsubscribe link in any email we send.

Usage Data
We may collect information about how the service is accessed and used. This may include your device’s IP address, browser type and version, the pages visited, time spent on pages, and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to enhance and analyse our service. You can configure your browser to refuse all cookies or alert you when one is being sent. However, some features may not function properly if cookies are disabled.

Types of cookies used include:

  • Session cookies for operating our service

  • Preference cookies for remembering your preferences

  • Security cookies for security purposes

Use of Data

Atelier V&A uses the collected data to:

  • Provide and maintain our service

  • Notify you of changes to our service

  • Allow participation in interactive features

  • Offer customer support

  • Improve and analyse our service

  • Monitor usage and performance

  • Send you relevant news, offers or product information unless you opt out

Retention of Data

Atelier V&A retains personal data only as long as necessary to fulfil the purposes outlined in this policy, including for legal, regulatory, and internal reporting purposes.

Usage data is typically retained for a shorter period unless it is used to enhance security or functionality or where we are legally required to retain it longer.

Transfer of Data

Your information may be transferred and maintained on servers located outside of Singapore, including to Australia or other jurisdictions where data protection laws may differ.

By submitting your data, you agree to such transfers. We ensure that adequate safeguards are in place in accordance with the Personal Data Protection Act 2012 (PDPA) to protect your personal data during any such transfer.

Disclosure of Data

Legal Requirements
Atelier V&A may disclose your personal data if required to do so by law or in response to valid requests by public authorities, including:

  • To comply with legal obligations

  • To protect the rights or property of Atelier V&A

  • To investigate potential wrongdoing

  • To ensure the safety of our users

  • To protect against legal liability

Security of Data

While we strive to use commercially acceptable means to protect your data, no method of electronic storage or transmission is 100% secure. We take reasonable precautions to protect your personal data, but cannot guarantee absolute security.

Your Rights Under Singapore PDPA

Under the Personal Data Protection Act 2012, you have rights to:

  • Access your personal data

  • Correct inaccuracies in your personal data

  • Withdraw consent to the use of your personal data at any time

To make such requests, please contact us using the information provided below. We may need to verify your identity before processing your request.

Service Providers

We may engage third-party service providers to:

  • Facilitate our service

  • Provide the service on our behalf

  • Perform service-related tasks

  • Assist us in analysing usage patterns

These providers only access your data to perform their tasks and are contractually obligated to maintain its confidentiality.

Analytics

We use tools like Google Analytics to understand usage of our website. Google may use this data to personalise ads within its network.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

Behavioural Remarketing

Atelier V&A may use remarketing services (e.g. Facebook Ads) to advertise to you on third-party websites after visiting our site.

You can learn more and opt out of Facebook interest-based ads via Facebook's Help Centre and their Privacy Policy.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If you are aware your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you by updating the policy on our website and, where appropriate, informing you via email.

Please review this page periodically for updates. Changes are effective upon posting.

Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or withdraw your personal data, please contact:

Aisha Hillary-Morgan
Email: hello@ateliervanda.com
Address: Atelier V&A - 81 Kaki Bukit Ave 1, Level 2, Singapore 417953